Support request form
Before filling up the present form:
-please open the online help of our software, or read the assistance/troubleshooting of your user’s guide, and check if the problem wouldn’t be already described and easy to solve;
-have you tried to switch off and on your SAFAS instrument and the computer?
-if you are faced to a problem of abnormal measurements, have you checked if your sample holder (cuvette, microplate) is made in a material fitting your working wavelength?
-if your problem is not solved, please describe it as accurately as possible, specifying the software version (click on Help / About) and joining a test report file;
-if you are faced to a problem of measurements on certified standards, please specify which is the trademark of your standards, which kind of standards you are exactly using, what are the discrepancies, and the validity date of their certificate;
-if you have a problem with your software, please accurately describe what you are doing, which are the parameters, and if possible join a result file or a copy of your screen;
-please carefully describe which kind of instrument you are using (spectrophotometer, spectrofluorometer, microplate reader, luminometer, analyzer, etc...) with model and serial number.
IF YOUR REQUEST IS IMPORTANT OR URGENT, PLEASE CONTACT US BY PHONE, AS E-MAILS ARE NEVER RELIABLE AT 100%.